Delivery & Returns
We sell a huge of variety of products and envisage to deliver orders typically within 5-10 working days (UK mainland).
Delivery Options for UK Mainland
- Depending on the weight and value of your order, we will offer you Postal or Courier Delivery options for the most suitable delivery method.
- Normal & Express Next Day delivery is provided by DPD Courier service
- Smaller and low value items are sent via Royal Mail First Class (5 -10 working days)
Next Day Delivery
- Monday to Thursday (excluding Fridays, Saturdays & Sundays) - Next Working Day Delivery £12.99
- Saturday Next Day Delivery £19.99
- Orders placed over the weekend with Next Day delivery will be processed on Monday for delivery Tuesday.
What are your standard delivery charges?
- Currently, we are offering a flat rate fee of £7.99 for any size or value of order, to UK mainland addresses.
- Please note orders to IOM, IOW, N. Ireland, Ireland, Jersey, Guernsey, Scottish Highlands will incur additional costs, typically an additional £15.00 (unless they are small, low value items and can be shipped using Royal Mail). If your order falls into any of these postcodes and additional payment is required, then will email you once your order has been processed.
- Unwanted Goods: In accordance with the law, you have a 14 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods (does not include weekends). You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Providing that unwanted goods are received back by us in good condition, we will refund payment for the goods. These refunds will be made within 30 days of return of goods. Should you wish to cancel your purchase within the 14 working days 'cooling off' period, please e-mail us at firstname.lastname@example.org
- Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.
- Should you cancel your purchase with this 14 working day 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 7 working day 'cooling off period'.
- You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.
- Manufacturer's warranty: Beyond this 14 working day period, you are covered under the manufacturer's warranty which is typically 1 year. If your product becomes faulty during this period, you should contact us, direct by email or phone for a returns number. We will then arrange for your item to be repaired (or replaced, if appropriate with a new product) or provide details of the manufacturers local service centre.
- PLEASE NOTE: ALL RETURNS MUST BE ACCOMPANIED BY A VALID RETURNS NUMBER
- To avoid unnecessary returns, our returns address will be provided with the Returns Number.